1.1 After confirming the order, a 50% deposit of the total amount is required for all orders before production commences. Once the deposit was received, we would confirm the curtain selections in writing with the customers and then we would start the order production.
1.2 The remaining balance must be paid to secure the installation schedule prior to installation. Installation will not be scheduled without full payment.
1.3 All products are custom-made and cannot be cancelled, exchanged, or altered in size or style once the order is placed.

2.1 The ETA of local stocked curtains, sheers and roller blinds is 2-3 weeks. If you have any special requirements, such as installation within one week, please let us know before confirming the order.
2.2 The ETA of custom-made curtains and sheers is around 4-6 weeks due to the freight logistic time. During the waiting period, our company will provide temporary block out curtains for our customer as a back up option.
2.3 The ETA of shutter with frame is around 6-8 weeks due to high-precision craftsmanship. If you have any special requirements, such as rush order, please let us know before confirming the order.
2.4 Our company will provide 10 days free storage, if the curtains could not be installed within 10 days, a $5 per day storage fee will be applied, and be charged when making the installation appointment. The storage fee could be waived by settling the remaining balance in full.
2.5 The provision of temporary curtains is to meet the privacy and blockout needs during the waiting period. Clients are not able to choose the color, fabric, size, or other personalized options for the temporary curtains.
2.6 The deposit of Temporary curtains is $200 per piece (cover 3m window). The deposit will be refunded or as part of deal balance if the temporary curtains are clean and undamaged after the installation of custom-made curtains is completed. If partial installation is required, 35% mid-deposit of the total amount can be collected together.
2.7 A maximum of 3 temporary curtains will be provided per order. If additional temporary curtains are required, please inform us in advance, and we will submit a request based on the actual situation.

3.1 Custom requests (e.g., irregular-shaped windows, non-standard sizes, special fabrics and tracks or accessories) may incur additional charges, which will be clearly stated in the quote. We reserve the right to decline any post-order changes or additions without additional charges.
3.2 All the products from Ben’s curtains are workmanship, the acceptable standard drop is set at 2-4cm from the floor. Should the customer require a specific gap, such as 5 mm, please note that additional charges will apply.
3.3 Due to the thickness of the fabric, the blackout rate will also be different, if the customers have high requirements for the blockout rate of the curtains, please inform us to add on additional blackout lining attached to the back of the curtains, the price of the additional blackout lining is 10% extra.
3.4 We reserve the right to decline any additional free-of-charge requests made after the order has been confirmed.

4.1 Clients must review all details in the quotation and confirmation form prior to deposit, including color, fabric, design style, and dimensions. Payment of the deposit is deemed as full acceptance of the order details.
4.2 If a client declines our professional onsite measurement service and provides their own dimensions, the client will be fully responsible for any resulting fitting issues or installation failure.
4.3 If there are quality issues after installation, we will provide a resolution in accordance with Australian Consumer Law.

5.1 We will arrange installation on the agreed date with clients. However, delays caused by force majeure (e.g., weather, pandemics, shipping issues) shall not be considered a breach of contract.
5.2 Clients requesting a change in installation date must notify us at least 48 business hours in advance.

6.1 Whilst every attempt will be made by Bens Curtains to ensure that the products sold and delivered match samples or products on display in showrooms, any minor or immaterial variation or change in colour or grain due to fabric batches, lighting, or screen displays between the sample and the goods delivered shall not entitle the customer to reject the goods nor to claim any compensation for such variation or change.
6.2 The acceptable standard for imperfections on the final job is –Industry Guidelines for Faults
If it is visible with the naked eye, in natural daylight at a distance of 1.2 metres, it is not acceptable.
If it is not visible with the naked eye, in natural daylight, at a distance of 1.2 metres it is acceptable.

7.1 Clients are required to inspect the completed installation on site. Failure to raise issues immediately will be deemed as acceptance.
7.2 Any product quality issues under normal use (e.g., track malfunction, fabric unraveling) will be handled in accordance with Australian Consumer Law, including repair or replacement where applicable.
7.3 Damage caused by misuse or negligence (e.g., forceful pulling, inappropriate cleaning agents) is not covered by warranty.

8.1 If unsatisfied with the product or service, clients should first contact us for resolution. Posting negative reviews to force concessions before resolution is considered malicious conduct and may lead to legal action.
8.2 All disputes should be resolved through good-faith negotiation. If unsuccessful, disputes will be submitted to the relevant authority or Small Claims Tribunal in Queensland, Australia.

This agreement is governed by the laws of Queensland, Australia, and applies to all transactions carried out in the Brisbane region.
If you have any questions regarding the above terms, please contact us before placing an order. Thank you for your understanding and support!